FAQ

• • Como instalo Flex Manager?

  • Descárgalo desde flex.mylaps.com (asegúrese que tiene privilegios de administrador para instalar Flex Manager).

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    ( 5079)

• • Puedo instalar Flex Manager en cualquier sistema operativo?

  • Únicamente en un sistema operativo Windows.

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    ( 5081)

• • Estoy utilizando la última versión de Flex Manager?

  • Flex Manager revisa automáticamente por la última versión cuando inicia en tu PC con internet.

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    ( 5083)

• • Que es el Transpondedor Recargable MYLAPS MX?

  • Se trata de un transpondedor de cronometraje de pago por uso. Usted paga una tarifa para el uso del transpondedor por un período de tiempo determinado (normalmente un año).

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    ( 5085)

• • Como puedo ver cuando mi transpondedor no está activo.

  • El LED en el transpondedor parpadeara una luz roja rápidamente. (5 veces por segundo)

    Si conecta su transpondedor al software Flex Manager (en su PC) utilizando la base cargadora Flex. Flex Manager le mostrara la fecha de expiracion y el status de su transpondedor (activo o no activo).

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    ( 5089)

• • Como/Donde puedo ver que mi suscripción esté a punto de expirar?

  • Conecte su transpondedor a Flex Manager utilizando la base cargadora Flex; Flex Manager mostrara la fecha de expiración y el estado del transpondedor (activo o no activo) a un lado del LED de la pantalla.

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    ( 5091)

• • Mi transpondedor MYLAPS Flex es compatible con el sistema de cronometraje en mi club?

  • Si su club utiliza el sistema MYLAPS MX para el cronometraje, usted puede utilizar el transpondedor MYLAPS Flex en su club.

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    ( 5093)

• • Existe documentación en mi idioma?

  • La documentación está disponible en Ingles, Francés, Alemán, Italiano, Español, Holandés y Ruso. Seleccione su idioma en línea en Flex Manager (esquina superior derecha) para ajustar automáticamente su idioma.

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    ( 5095)

• • Puedo utilizar el cargador de alguien más para activar y/o recargar mi transpondedor?

  • Si

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    ( 5097)

• • Que significa la indicación LED en mi cargador?

  • Cradle LED	Status
    Blinks GREEN	Connected to PC or to power source
    Steady RED (with transponder loaded)	In error state
    Blinks RED	In error state

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    ( 5107)

• • Que significa la indicación LED en mi transpondedor?

  • Transponder LED	Status
    Steady GREEN (when in cradle)	Active (battery full)
    Blinks RED once every second (when in cradle)	Active, charging (battery empty)
    Blinks GREEN in a sequence to indicate thenumber of days of charge remaining; e.g. 4blinks indicates 4 days of charge remaining(the blink sequence repeats every 5 sec)	Active, not charging and battery charge isgetting low
    Blinks RED quickly every 5 sec	Active, not charging and battery almost empty -less than 1 day of charge left
    Steady RED	Active, not charging and battery empty -transponder will stop working at any moment
    Blinks RED quickly 5 times per second	Inactive
    LED is not lit (when in cradle)	In ‘sleep mode’
    LED is not lit	Battery is completely discharged

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    ( 5109)

• • Como puedo ver si mi transpondedor esta active?

  • Flex Manager muestra si el transpondedor está activo; o, revise el indicador LED en el transpondedor – ver 4.2.1 Indicador LED en el transpondedor en la pagina 10.

    LED indicator blinking patern.

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    ( 5111)

• • Como/Cuando puedo ver si mi subscription esta a punto de expirar?

  • Coloque su transpondedor en el cargador e inicie el programa Flex Manager en su PC para ver cuando expirara la suscripción de su transpondedor.

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    ( 5113)

Trouble Shooting

• • Mi Flex Manager no se conecta a internet – que hago?

  • Intenta ingresar un sitio web para revisar que la conexión a internet ese bien. (ej. www.mylaps.com)

    1. Si no puede ingresar a un sitio web, revisar la configuración de internet.
    2. Si puedes ingresar a un sitio web, revisar que puedes ingresar a “flex.mylaps.com”
    3. Si no puede ingresar a “flex.mylaps.com”, favor de ponerse en contacto con MYLAPS.
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    ( 5077)

• • Como conecto mi cargador Flex en mi PC?

  • Utilice el cable USB adjunto para conectar al Puerto USB.

    Recuerde PRIMERO instalar el software ante de conectar el cargador.

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    ( 5099)

• • He colocador mi transpondedor en el cargador, sin embargo, Flex Manager me indica “Transpondedor no detectado”.

  • Ver diagrama de flujo en pagina 29 Flex MX Transponder & Flex Manager User Manual

    Troubleshoot Tx not detected
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    ( 5101)

Other

• • I don't have a credit card, how can I order from the webshop?

  • Without a credit card a you can't buy in the MYLAPS webshop. If you don't have a credit card yourself, please ask someone in your neighbourhood to help you out or contact MYLAPS for your options.

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• • How can I replace the battery in my transponder?

  • The battery in the transponder cannot be replaced.

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• • Can I use my MYLAPS transponder in another kind of sports?

  • Each transponder is optimized to perform at a sports specific characteristic. Therefore transponders are not interchangeable between different sports and MYLAPS timing systems.

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    ( 4955)

• • Can I use my MYLAPS transponder on another manufacturer’s timing system?

  • MYLAPS transponders are not compatible with any competing system.

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    ( 4957)

• • Can I buy a new holder when I have the old type Car/Bike transponder (TranX 260)?

  • The new holder will not fit the old Car/Bike transponder. The old holder is still available but is not sold in the webshop. If you like to purchase an old type holder, please send an e-mail to info@mylaps.com

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• • Can I buy a new charging kit when I have the old type Car/Bike (TranX260) transponder?

  • No, the new charger is designed to only fit the current type transponder.

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    ( 4961)

• • How do I register a transponder?

  • All owners of a MYLAPS transponders can create a MYLAPS account to view personal race and / or practice results. You can register your transponder by filling out the registration form in the ‘your results’ section of our website.

    When you try to register a used transponder, please also check "How can I register a second hand transponder?"

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• • How can I register a second hand transponder?

  • All owners of a MYLAPS transponders can create a MYLAPS account to view personal race and / or practice results. Due to privacy regulations it is not possible to register a transponder number that has already been registered. To be able to register a second hand transponder it needs to be unregistered from previous owner's account. Please visit the used transponder section for further instructions.

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• • Can I register multiple transponders in my account?

  • Yes, when you log in into your account, you can register up to 3 transponders.

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• • I forgot my password, how can I retrieve my password?

  • If you cannot remember your username or password, you can use our resend login-information page to retrieve your account information. Enter your e-mail address and press the "Submit" button. You will receive an e-mail with the account information linked to this e-mail address.

    When the e-mail address in your account is not in use by you anymore, please contact us via info@mylaps.com. Please state your name, transponder number, old e-mail address and new e-mail address so we will be able to change this for you.

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• • Is it possible to see all my results when I race with different organizations?

  • As long as the organization uses MYLAPS timing equipment and uploads the results to MYLAPS.com you will be able to see all your results. All your results will show in your personal MYLAPS account making them easy to find, no matter what organization you had a race with.

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• • What do I need to do when my result is incorrect?

  • The results are created and uploaded by your race organization. If your results are incorrect you should contact the race organization to correct this and re-upload the results to www.mylaps.com

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• • What do I need to do when the speed is displayed in the wrong unit? (mph vs km/h)

  • The results are created and uploaded by your race organization. If the results are incorrect you should contact the race organization to correct this and re-upload the results to www.mylaps.com

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• • How can I change my name in race results?

  • The names are entered into the timing software by your race organization and they upload the results. If your name is spelled incorrectly your race organization should fix this in the timing software and then re-upload the results to Mylaps.com

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• • How can I change my name in my MYLAPS account?

  • It is not possible to change your name in your MYLAPS account, because it is a personal account.

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• • Can MYLAPS help me find my missing transponder?

  • MYLAPS cannot track your stolen or missing transponder. You can do that yourself by regularly logging into your account and see if it has been used by somebody else.

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• • How can I find my latest race results on the MYLAPS website?

  • You can find your results in your sports and country section on www.mylaps.com. Race results are uploaded to mylaps.com by your race organization. If your results are not on the Mylaps website, please contact your race organization why the results are not online yet.

    When you used your personal MYLAPS transponder, you will be able to easily find your latest results in your MYLAPS account.

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• • How long do the results stay on the MYLAPS website?

  • As long as Mylaps.com exists the results will be available. Keep in mind that when you sell your transponder and the new owner re-registers the transponder, all the historical results will be disconnected from your account.

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