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This page gives you the frequently asked questions. You can filter the questions by entering a word in the box below and click Filter.

If you are looking for a manual check the Knowledge Base.

FAQ

    • Where and how do I attach the ProChip to my bicycle?

    • The recommended position of the ProChip is the front fork of your bicycle, as close to the axe as possible.

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      ( 4305)

    • What is the life time of a ProChip?

    • The life time of a ProChip depends on how often the ProChip is used. In general a ProChip will last for 5 years.

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      ( 4319)

    • My ProChip is not detected, what should I do?

    • Make sure your transponder is installed correct on the bicycle.

      When you are at an event you can check with the jury if your transponder is detected or not by moving the ProChip over the start/finish loop. If your ProChip is not detected, ask the organisation if they have rental ProChips avilable so you will be able to participate in the competition. (Don't forget to return the chip after the event). Fill out the repair form and send the form with your ProChip to the address on the repair form.

      We will contact you within 1 week after we have received the proChip.

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      ( 4321)

    • My ProChip is lost / stolen, what should I do?

    • A lost or stolen ProChip is not covered by the MYLAPS warranty agreement. You will need to buy new ProChip. MYLAPS is not able to block your ProChip. When you have registered your ProChip under your account, all activities done with this ProChip will be registered under your account. This may help you track the ProChip.

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      ( 4323)

    • What is the warranty on a ProChip?

    • The ProChip has a 2 year warranty.

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      ( 4343)

    • Can I use my MYLAPS ProChip on another manufacturer’s timing system?

    • MYLAPS ProChips are not compatible with any competing system.

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      ( 4967)

Other

    • I don't have a credit card, how can I order from the webshop?

    • Without a credit card a you can't buy in the MYLAPS webshop. If you don't have a credit card yourself, please ask someone in your neighbourhood to help you out or contact MYLAPS for your options.

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      ( 4325)

    • How do I register a second hand ProChip?

    • All owners of a MYLAPS ProChip can create a MYLAPS account to view personal race and / or practice results. Due to privacy regulations it is not possible to register a ProChip that has already been registered. To be able to register a second hand ProChip it needs to be unregistered from previous owner's account. Please visit the used ProChip/transponder section for further instructions.

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      ( 4909)

    • How do I register a ProChip?

    • All owners of a MYLAPS ProChip can create a MYLAPS account to view personal race and / or practice results. You can register your transponder by filling out the registration form in the ‘your results’ section of our website.

      When you try to register a used transponder, please also check "How can I register a second hand ProChip?"

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      ( 4927)

    • Can I register multiple ProChips in my account?

    • Yes, when you log in into your account, you can register up to 3 Prochips.

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      ( 4931)

    • I forgot my password, how can I retrieve my password?

    • If you cannot remember your username or password, you can use our resend login-information page to retrieve your account information. Enter your e-mail address and press the "Submit" button. You will receive an e-mail with the account information linked to this e-mail address.

      When the e-mail address in your account is not in use by you anymore, please contact us via info@mylaps.com. Please state your name, transponder number, old e-mail address and new e-mail address so we will be able to change this for you.

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      ( 4933)

    • Is it possible to see all my results when I race with different organizations?

    • As long as the organization uses MYLAPS timing equipment and uploads the results to MYLAPS.com you will be able to see all your results. All your results will show in your personal MYLAPS account making them easy to find, no matter what organization you had a race with.

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      ( 4935)

    • What do I need to do when my result is incorrect?

    • The results are created and uploaded by your race organization. If your results are incorrect you should contact the race organization to correct this and re-upload the results to www.mylaps.com

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      ( 4937)

    • What do I need to do when the speed is displayed in the wrong unit? (mph vs km/h)

    • The results are created and uploaded by your race organization. If the results are incorrect you should contact the race organization to correct this and re-upload the results to www.mylaps.com

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      ( 4941)

    • How can I change my name in race results?

    • The names are entered into the timing software by your race organization and they upload the results. If your name is spelled incorrectly your race organization should fix this in the timing software and then re-upload the results to Mylaps.com

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      ( 4943)

    • How can I change my name in my MYLAPS account?

    • It is not possible to change your name in your MYLAPS account, because it is a personal account.

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      ( 4945)

    • How can I find my latest race results on the MYLAPS website?

    • You can find your results in your sports and country section on www.mylaps.com. Race results are uploaded to mylaps.com by your race organization. If your results are not on the Mylaps website, please contact your race organization why the results are not online yet.

      When you used your personal MYLAPS transponder, you will be able to easily find your latest results in your MYLAPS account.

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      ( 4951)

    • How long do the results stay on the MYLAPS website?

    • As long as Mylaps.com exists the results will be available. Keep in mind that when you sell your transponder and the new owner re-registers the transponder, all the historical results will be disconnected from your account.

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      ( 4965)

    • Can MYLAPS help me find my missing Prochip?

    • MYLAPS cannot track your stolen or missing ProChip. You can do that yourself by regularly logging into your account and see if it has been used by somebody else.

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