New structure in place at MYLAPS US

New structure in place at MYLAPS US

In our last newsletter, we introduced Account Managers Alex Sosebee, David Ameijeiras and Market Specialist David Rye. We also mentioned some upcoming changes in our structure that we have now put in place.

We have created a Customer Support team whose members do not travel and are all able to assist timers with repeat purchases for items such as tags and chips, billing questions and other first line support. They will engage second line tech support when needed, or the Account Manager. Customer Support can be reached by email at support.americas@mylaps.com.

The team members are Erika Ledezma and Sheryl van der Zalm. Both Erika and Sheryl have been key members for several years at MYLAPS. We are also in the process of searching for a third member of the team.

Account Manager Roles

The Account Managers will focus on supporting you to run and grow your business, with our systems and services, including white-label EventApps and PhotoVideo solutions. Pamela is our rock in LatAm and Alex and David A are masters of timing business in North America, dividing the territory as follows.